Terms & Conditions

Welcome to LeatherON. These Terms & Conditions govern your use of our website, www.leatheron.ca, and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About LeatherON

LeatherON is a Canadian-registered business specializing in genuine leather products, handcrafted cowhide goods, and leather accessories.

Our product collections include leather jackets, coats, vests, handbags, wallets, belts, cowhide rugs, cushion covers, home décor accessories, and other leather goods.

Our products are manufactured and sourced through our production facilities and partners in countries including Pakistan and Brazil. We maintain warehouse and fulfillment operations in Canada and work with international logistics providers to serve customers worldwide.

Product manufacturing and shipping locations may vary depending on availability, customization requirements, and logistics.

2. Product Information & Availability

We make every effort to provide accurate product descriptions, photographs, measurements, colors, materials, and specifications.

However, please note:

• Genuine leather and natural cowhide products may feature variations in color, texture, grain, markings, hair direction, and appearance.

• Each natural cowhide is unique, so no two products are guaranteed to look identical.

• Product colors may appear slightly different depending on screen settings, lighting, and photography.

• Measurements may have minor variations due to the handmade nature of our products.

• Product availability is subject to change without prior notice.

• We reserve the right to correct product descriptions, pricing errors, or inaccurate information.

Natural variations in genuine leather and cowhide are characteristics of the material and are not automatically considered manufacturing defects.

3. Pricing & Payments

All product prices are displayed in the currency indicated on our website at checkout.

Prices may change without prior notice.

We accept payment methods made available through our Shopify checkout.

By placing an order, you confirm that:

• You are authorized to use the selected payment method.

• Your billing and shipping information is accurate.

• You agree to pay the total amount displayed at checkout, including applicable shipping charges and taxes.

Orders are subject to payment authorization and acceptance.

LeatherON reserves the right to cancel or decline orders involving suspected fraud, incorrect pricing, unavailable merchandise, or other legitimate fulfillment concerns.

If an order is canceled after payment has been collected, the applicable refund will be issued to the original payment method.

4. Order Processing & Delivery Timelines

LeatherON offers ready-to-ship, handmade, and custom-made products.

Our standard estimated delivery timelines are:

Regular Orders: Within approximately 10 days.

Custom Orders: Approximately 2–3 weeks.

These timelines are estimates and may vary depending on product availability, order volume, manufacturing requirements, shipping destination, and courier operations.

During busy seasons or periods of high demand, additional processing time may be required.

Customers are encouraged to contact us before placing an order if their purchase is required by a specific date.

We cannot guarantee delivery by a particular date unless expressly confirmed in writing.

5. Shipping & International Delivery

LeatherON ships to customers in Canada, the United States, the United Kingdom, Europe, Australia, and other supported international destinations.

Depending on product availability and logistical requirements, orders may be shipped from Canada, the United States, Pakistan, Brazil, or other authorized fulfillment locations.

We use established courier and shipping providers, including UPS, FedEx, DHL, and other international delivery services.

Once an order has been dispatched, tracking information will be provided when available.

Please note:

• Estimated delivery dates are not guaranteed.

• Shipping delays may occur due to customs inspections, courier disruptions, severe weather, remote-area delivery, or other circumstances beyond our reasonable control.

• Tracking information may take time to become active after a shipment is handed over to the courier.

• Customers must provide accurate and complete shipping information.

• A valid contact number may be required for customs clearance or courier delivery.

LeatherON is not responsible for delays caused by third-party couriers or customs authorities, but we will make reasonable efforts to assist customers in resolving shipping-related issues.

Nothing in this section limits any delivery rights or remedies provided by applicable consumer protection laws.

6. Customs Duties, Import Taxes & Additional Charges

For orders delivered to the United States and Canada, applicable import duties are generally covered by LeatherON where the order is shipped under our duty-paid arrangements.

For shipments to other countries, customs duties, import VAT, clearance fees, and other government-imposed charges may be the customer's responsibility unless expressly stated otherwise at checkout.

International customers are responsible for understanding the import regulations applicable to their destination country.

Customs authorities may request additional information, including telephone numbers, tax identification details, or proof of purchase.

Customers are responsible for providing legally required information for customs clearance.

Any applicable import charges and responsibilities will be determined by the shipping terms communicated at checkout and relevant laws.

7. Returns & Exchanges

We accept returns and exchanges of eligible, undamaged products within 14 days of delivery.

To qualify for a return or exchange:

• The item must be unused, unworn, and undamaged.

• The item must be returned in its original condition.

• The return must be initiated and shipped within 14 days of receiving the order.

• Customers must contact us to obtain return instructions.

• Proof of purchase may be required.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns and exchanges, including changes of mind, personal preferences, or incorrect size selection.

If an item arrives damaged, defective, or incorrect, customers should contact us promptly with supporting photographs so we can review the issue and arrange an appropriate resolution.

Refund Processing

Once returned merchandise is received and inspected, eligible refunds will be issued to the original payment method.

Original shipping charges may be nonrefundable where permitted by applicable law.

Refund processing times may vary depending on the payment provider.

Late Returns

Returns shipped outside the 14-day return period may be refused unless otherwise required by applicable law or expressly authorized by LeatherON.

Custom-Made Products

Personalized, custom-sized, custom-colored, and specially manufactured products are generally not eligible for returns or exchanges due to a change of mind.

This exclusion does not affect statutory rights relating to defective, damaged, misdescribed, or incorrect merchandise.

8. Order Cancellations & Modifications

Customers should contact us as soon as possible if they wish to cancel or modify an order.

Cancellation requests are subject to the order's processing and fulfillment status.

Orders that have already been dispatched may not be canceled before delivery. Eligible items may instead be returned in accordance with our Returns & Exchanges Policy.

Custom-made orders may not be eligible for cancellation once production has begun, subject to applicable consumer protection laws.

Changes to product specifications, sizes, colors, quantities, or shipping addresses must be confirmed by LeatherON.

We cannot guarantee that requested modifications can be completed once an order enters production or fulfillment.

9. Custom Orders & Personalized Products

LeatherON offers customization services for selected products, including:

• Custom dimensions and sizes.

• Personalized colors and material selections.

• Leather embossing and debossing.

• Custom logos and branding.

• Wholesale and private-label manufacturing.

• Special product designs.

Customers are responsible for reviewing and confirming customization details before production begins.

Approved specifications will be used to manufacture the order.

Minor variations may occur due to the natural characteristics of leather and the handmade production process.

Custom-made products are generally nonreturnable and nonexchangeable for changes of mind, except where required by applicable law.

10. Wholesale & Dropshipping Orders

LeatherON offers wholesale, bulk purchasing, private-label, and dropshipping services to eligible business customers.

Wholesale pricing, minimum order quantities, manufacturing timelines, customization requirements, and delivery arrangements may vary by product and order size.

Special terms may apply to wholesale or business-to-business orders.

Any separately agreed written wholesale terms will govern to the extent they differ from these general Terms & Conditions.

Customers placing wholesale orders must ensure that all approved product specifications, quantities, and shipping details are accurate.

11. Natural Leather & Cowhide Characteristics

LeatherON specializes in genuine leather and natural hair-on cowhide products.

Because these materials originate from natural hides, customers should expect individual variations.

These may include:

• Differences in grain, color, and texture.

• Natural scars, markings, and tonal variations.

• Variations in hair length, direction, and density.

• Slight differences between photographed products and delivered items.

• Minor irregularities associated with handcrafted production.

These characteristics contribute to the individuality of genuine leather and cowhide products.

Normal natural variations do not automatically indicate a defective product.

12. Product Care & Maintenance

Customers are responsible for following appropriate care instructions for their leather and cowhide products.

We recommend:

• Avoiding prolonged exposure to direct sunlight and excessive moisture.

• Keeping leather products away from extreme heat.

• Using suitable leather care products where appropriate.

• Cleaning cowhide products gently using appropriate methods.

• Avoiding harsh chemicals, excessive soaking, or aggressive cleaning techniques.

Cowhide rugs may arrive folded for shipping and can develop temporary creases.

These typically relax over time when laid flat. Gentle reverse rolling or carefully applied weight may help reduce creases.

Damage caused by improper cleaning, misuse, or failure to follow reasonable care instructions may not qualify as a manufacturing defect.

13. Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us promptly.

Include your order number, a description of the issue, and clear photographs where relevant.

We will review the circumstances and work toward an appropriate resolution, which may include replacement, repair, exchange, or refund, depending on the issue and applicable law.

For packages marked delivered but not received, we may request confirmation of the delivery address and assistance with a courier investigation.

We will cooperate with the shipping provider to investigate reported delivery issues.

14. Customer Responsibilities

Customers agree to:

• Provide accurate billing, shipping, and contact information.

• Review product specifications and sizing information before purchasing.

• Respond to reasonable requests for customs or delivery information.

• Follow applicable return procedures.

• Use our website and services lawfully.

• Avoid fraudulent orders, payment disputes, or misuse of our services.

If a shipment is delayed or returned because of incomplete or incorrect customer-provided information, additional shipping arrangements or charges may be necessary, subject to applicable law.

15. Intellectual Property

All website content, including product photographs, descriptions, graphics, logos, designs, branding, and other original materials, belongs to LeatherON or its respective licensors unless otherwise indicated.

This content is protected by applicable intellectual property laws.

Customers and third parties may not reproduce, distribute, commercially exploit, or use our proprietary content without prior written authorization, except where permitted by law.

16. Website Use & Third-Party Services

Our online store operates through Shopify and may use third-party payment processors, shipping providers, and other service providers.

We make reasonable efforts to maintain the accuracy and availability of our website.

However, uninterrupted access cannot be guaranteed.

Links to third-party websites or services may be provided for convenience. LeatherON is not responsible for the independent content, policies, or practices of those third parties.

17. Limitation of Liability

To the extent permitted by applicable law, LeatherON is not responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded, including mandatory consumer protection rights.

Where permitted by law, our liability for a product-related claim will be limited to the amount paid for the affected product.

18. Privacy & Personal Information

We respect customer privacy and handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Information collected during checkout may be used to process orders, arrange delivery, provide customer support, prevent fraud, and meet legal obligations.

For further details, please review our Privacy Policy available on our website.

19. Governing Law

These Terms & Conditions are governed by the applicable laws of Canada and, where relevant, the province or territory having jurisdiction.

Mandatory consumer protection laws applicable to customers in other jurisdictions will continue to apply where legally required.

20. Changes to Terms & Conditions

LeatherON reserves the right to update or modify these Terms & Conditions from time to time.

Revised terms will be published on our website with an updated revision date.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

Customers are encouraged to review this page periodically.

21. Contact Information

If you have any questions regarding these Terms & Conditions, your order, or our products, please contact us through our official website.

Business Name: LeatherON
Website: https://www.leatheron.ca
Email: support@leatheron.ca
WhatsApp: +1 647 801 5760
Country of Registration: Canada
Warehouse Locations: Calgary, Alberta, Canada

We appreciate your trust in LeatherON and look forward to serving you.