Política de reembolso

Refund

Returns & exchanges

We gladly accept returns, exchanges, and cancellations

  • Contact us within: 3 days of delivery
  • Ship items back within: 14 days of delivery
  • Request a cancellation within: 24 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We accept returns of any undamaged item if the item is shipped back to us within 14 DAYS of receiving. We will refund the purchase price less shipping (the actual shipping price) once we receive the undamaged item. Rush Production charges are non refundable.
+ No returns on items during a promotion of 30% off or more
+ No returns on custom orders

WHO PAYS FOR IMPORT TAXES?

Buyers are responsible for any import taxes, VAT, or customs fee that may apply. We are not responsible for any delays due to customs. If you refuse a package due to declining the payment of customs and the package is sent back to the CANADA, unused, undamaged, and unopened, We will refund the purchase price less shipping (the actual shipping price) once we receive the undamaged item.

HOW CAN YOU RETURN AN ITEM?

Please contact me to initiate a return or exchange. You must contact us via WhatsApp/email prior to returning your item, packages sent back without prior notification and approval are considered forced returns. This is against policy and a refund will not be issued.