Returns & Exchanges Policy

 

At LeatherON, customer satisfaction is important to us. We take pride in offering genuine leather products, handcrafted cowhide rugs, leather apparel, bags, accessories, and home décor items.

If you are not completely satisfied with your purchase, we are happy to assist you with eligible returns and exchanges under the following policy.

1. 14-Day Returns & Exchanges

We accept returns and exchanges on eligible products within 14 days of delivery.

To qualify for a return or exchange:

• The item must be unused, unworn, undamaged, and in its original condition.

• All original tags, accessories, and packaging should be included where applicable.

• The return request must be submitted within 14 days of receiving the order.

• Proof of purchase or an order number is required.

• Customers must contact us for return instructions before sending merchandise back.

Items showing signs of wear, damage caused by use, improper cleaning, or unauthorized alterations may not qualify for a return.

2. How to Request a Return

To request a return or exchange, please contact LeatherON through our official website at www.leatheron.ca.

Please provide your order number, the product you wish to return, and the reason for your request.

Our customer support team will review your request and provide the appropriate return instructions.

Please contact us before shipping your return to confirm the correct return destination, as return arrangements may vary depending on the product and fulfillment location.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been processed.

3. Return Shipping Costs

For standard returns and exchanges, customers are responsible for return shipping costs.

This includes returns due to:

• Changes of mind or personal preference.

• Incorrect size selection.

• Color or style preferences.

• Products that are no longer needed.

If you receive an incorrect, damaged, or defective item, please contact us with photographs and your order details.

Where LeatherON is responsible for the issue, we will arrange an appropriate resolution, including return shipping arrangements where required.

Original shipping charges may be nonrefundable for standard returns, subject to applicable consumer protection laws.

4. Refund Processing

Once your returned item arrives, our team will inspect it to confirm that it meets the return conditions.

If approved:

• Your refund will be issued to the original payment method.

• We will notify you when the refund has been processed.

• Your bank or payment provider may require additional time to reflect the amount in your account.

Refunds are generally processed within 5–7 business days after the returned item has been received and inspected.

Please note that shipping and handling charges may be excluded from change-of-mind refunds where permitted by law.

If your return is rejected because it does not meet the eligibility requirements, we will contact you to discuss the available options.

5. Exchanges

We offer exchanges on eligible products within 14 days of delivery.

Exchanges may be requested for a different size, color, or available product variation.

Please note:

• Exchange items must be unused, unworn, and undamaged.

• Exchanges are subject to product availability.

• Customers are responsible for standard return shipping costs.

• Additional charges may apply if the replacement item has a higher price.

• Any price difference for a lower-priced replacement will be handled as agreed with the customer.

For leather jackets, coats, vests, and other apparel, we recommend reviewing the size chart carefully before placing an order.

6. Custom-Made & Personalized Orders

LeatherON offers custom manufacturing and personalization services for selected products.

These may include:

• Custom-sized cowhide rugs and runners.

• Custom-colored or specially designed products.

• Made-to-measure leather jackets and apparel.

• Personalized embossing or debossing.

• Custom logos and private-label products.

• Products manufactured according to customer-approved specifications.

Custom-made and personalized products are not eligible for returns or exchanges due to changes of mind, incorrect customer-provided measurements, or personal preferences.

However, if a custom-made product arrives damaged, defective, or materially different from the approved specifications, please contact us so we can investigate and provide an appropriate resolution.

This policy does not limit any rights provided by applicable consumer protection laws.

7. Natural Leather & Cowhide Variations

LeatherON products are made using genuine leather and natural cowhide materials.

Because these materials are natural, variations in appearance are expected.

These may include:

• Differences in leather grain and texture.

• Natural scars, markings, and color variations.

• Variations in cowhide patterns and hair direction.

• Slight differences in shade between product photographs and actual items.

• Minor dimensional variations in handcrafted products.

These natural characteristics are not automatically considered defects.

Each genuine cowhide product is unique, and exact duplication of natural patterns cannot be guaranteed.

8. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Include your order number, a description of the problem, and clear photographs showing the issue.

Our team will review the information and work with you to resolve the matter.

Depending on the circumstances, the resolution may include:

• Replacement of the affected product.

• Exchange for the correct item.

• Repair where appropriate.

• A partial or full refund.

If the issue is confirmed to be our responsibility, we will cover reasonable return shipping costs where required.

9. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests are subject to the order's processing and shipping status.

Orders Not Yet Dispatched

Eligible orders may be canceled before dispatch, provided production or fulfillment restrictions do not apply.

Orders Already Shipped

Once an order has been dispatched and handed over to the courier, cancellation may no longer be possible.

Eligible products may instead be returned after delivery under our Returns & Exchanges Policy.

Custom Orders

Custom-made or personalized orders may not be eligible for cancellation once production has started, subject to applicable law.

10. Lost or Delayed Shipments

We work with established shipping providers, including FedEx, UPS, DHL, and other international courier services.

Occasionally, shipments may be delayed or misplaced during transportation.

If your order is significantly delayed or appears lost, please contact us with your order number.

We will investigate the issue with the shipping provider and assist with an appropriate resolution.

Where a shipment is confirmed lost, we may arrange a replacement or refund as appropriate.

Delivery delays caused by customs clearance, courier disruptions, or circumstances beyond our reasonable control will be handled in accordance with applicable consumer protection laws.

11. International Returns

We accept eligible international returns in accordance with this policy and applicable local laws.

For standard international returns:

• Customers are responsible for return shipping costs.

• We recommend using a tracked courier service.

• Customers should follow the return instructions provided by our support team.

• Customs declarations should accurately identify the contents as returned merchandise.

• Any applicable customs procedures must be followed.

Please contact us before arranging an international return so we can provide the correct instructions.

12. Late Returns

Return requests submitted after the 14-day return period may not be accepted under our standard voluntary return policy.

Exceptions may be considered at LeatherON's discretion.

This does not affect customers' statutory rights regarding defective, misdescribed, or otherwise nonconforming products.

13. Consumer Rights

This policy provides our standard return and exchange terms.

Customers may have additional rights under applicable consumer protection laws, including rights relating to defective products, distance selling, cancellations, and refunds.

Nothing in this policy is intended to exclude, restrict, or override rights that cannot legally be waived.

Where applicable law provides greater protection than our standard policy, the applicable legal requirements will take precedence.

14. Contact Us

For return requests, exchanges, refunds, or order-related questions, please contact our customer support team.

Business Name: LeatherON
Website: https://www.leatheron.ca
Email: support@leatheron.ca
WhatsApp: + 1 647 801 5760

Our team will be happy to assist you.

Thank you for shopping with LeatherON. We appreciate your trust in our products and craftsmanship.