Shipping & Delivery Policy

Shipping & Delivery Policy

At LeatherON, we are committed to delivering our genuine leather products, handcrafted cowhide rugs, leather apparel, handbags, accessories, and home décor items safely and efficiently to customers worldwide.

We work with trusted international courier companies and multiple fulfillment locations to provide reliable shipping services.

Please review our Shipping & Delivery Policy before placing an order.

1. Order Processing & Delivery Times

Our estimated delivery timelines depend on product availability, customization requirements, order volume, and shipping destination.

Standard Orders

Regular orders are generally delivered within approximately 10 days.

Custom-Made & Personalized Orders

Custom-made, personalized, and made-to-order products generally require approximately 2–3 weeks for production and delivery.

Custom orders may include specially sized cowhide rugs, personalized leather products, custom-colored items, made-to-measure apparel, and products featuring custom logos or embossing.

Important Information

  • Delivery estimates include normal processing and transportation time.

  • Delivery timelines are estimates, not guaranteed arrival dates.

  • High order volumes, seasonal demand, and production requirements may extend processing times.

  • Customers requiring delivery by a specific date should contact us before placing an order.

  • Orders containing multiple products may be dispatched in separate shipments.

We make every reasonable effort to fulfill orders within the estimated timelines.

2. Shipping & Fulfillment Locations

LeatherON is a Canadian-registered business with warehouse and fulfillment operations in Canada.

Our primary Canadian warehouse locations include:

  • Calgary, Alberta, Canada

  • Mississauga, Ontario, Canada

Depending on product availability, manufacturing requirements, and logistical arrangements, orders may ship from:

  • Canada

  • United States

  • Pakistan

  • Brazil

The shipping origin may differ from the customer's billing location or the location of LeatherON's registered business.

Not all products are manufactured in Canada. Our genuine leather and cowhide products may be produced through our manufacturing facilities and partners in Pakistan, Brazil, and other authorized locations.

We select fulfillment locations based on inventory availability, product specifications, and efficient delivery arrangements.

3. Shipping Destinations

LeatherON serves customers across multiple international markets, including:

  • Canada

  • United States

  • United Kingdom

  • European Union

  • Australia

  • United Arab Emirates

  • Japan

  • Other supported international destinations

Shipping availability may vary depending on the destination, product dimensions, courier restrictions, and applicable import regulations.

If your country is not available during checkout, please contact our customer support team for assistance.

4. Shipping Carriers

We work with established domestic and international shipping companies, including:

  • FedEx

  • UPS

  • DHL

  • Canada Post

  • USPS

  • Royal Mail

  • SkyNet Worldwide Express

  • Other approved international courier and logistics providers

The shipping carrier is selected based on the destination, package size, product type, and available delivery services.

We reserve the right to select or change the courier company when necessary to ensure appropriate shipping arrangements.

5. Shipping Costs

Shipping charges, where applicable, are displayed during checkout.

Shipping costs may vary depending on:

  • Delivery destination.

  • Package weight and dimensions.

  • Product type and quantity.

  • Shipping service selected.

  • Remote-area or oversized-package surcharges.

Large cowhide rugs, oversized leather products, and bulk orders may require special shipping arrangements.

If additional shipping arrangements are necessary after an order is placed, we will contact the customer before requesting any additional payment.

6. Customs Duties & Import Taxes

United States & Canada

For orders delivered to the United States and Canada, LeatherON generally covers applicable import duties under our duty-paid shipping arrangements.

Customers should not normally be required to pay additional import duties for orders shipped under these arrangements.

If a courier unexpectedly requests an import-duty payment, please contact LeatherON before making the payment so we can review the charge.

United Kingdom, European Union & Other Countries

For international shipments outside the United States and Canada, customers may be responsible for applicable:

  • Import duties.

  • Customs clearance charges.

  • Value-added tax (VAT).

  • Goods and services tax (GST), where applicable.

  • Other government-imposed import fees.

These charges are determined by the destination country's customs authorities and may not be included in the product price or shipping cost unless expressly stated at checkout.

LeatherON does not control the amounts assessed by customs authorities.

Customers are responsible for complying with applicable import requirements.

7. Order Tracking

Once your order has been dispatched, tracking information will be provided when available.

Customers can use the tracking number to monitor shipment progress through the courier company's official website.

Please note:

  • Tracking updates may not appear immediately after dispatch.

  • Some shipments require additional time before their first tracking scan.

  • International shipments may pass through multiple sorting facilities and customs checkpoints.

  • Tracking updates may be temporarily delayed during transit.

If your tracking information has not updated for an extended period, please contact us for assistance.

8. Shipping & Delivery Delays

Although we make every effort to meet estimated delivery timelines, delays may occasionally occur.

Possible causes include:

  • High seasonal order volumes.

  • Manufacturing or production delays.

  • Customs clearance procedures.

  • Courier transportation disruptions.

  • Severe weather conditions.

  • Public holidays.

  • Remote-area delivery restrictions.

  • Incorrect or incomplete shipping information.

  • Other circumstances beyond our reasonable control.

LeatherON cannot guarantee delivery dates or prevent delays caused by third-party courier companies or customs authorities.

However, we will make reasonable efforts to assist customers, investigate significant delays, and provide available shipping updates.

Nothing in this policy limits customers' rights or remedies under applicable consumer protection laws.

9. Lost or Missing Packages

If your shipment appears lost or has not arrived within a reasonable period, please contact us with your order number.

Our team will investigate the shipment with the courier company.

Depending on the investigation and circumstances, we may arrange:

  • A replacement shipment at no additional cost.

  • An alternative shipping arrangement.

  • A full refund where appropriate.

If a package is marked as delivered but cannot be located, customers should first check the delivery location and contact us promptly.

We may request assistance from the courier company to obtain proof of delivery or investigate the reported issue.

We are committed to helping customers resolve genuine delivery problems fairly and promptly.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please ensure that your address includes:

  • Full recipient name.

  • Street address and building or apartment number.

  • City, state, or province.

  • Postal or ZIP code.

  • Country.

  • Valid telephone number.

If you notice an error in your shipping information, contact us immediately.

We will attempt to update the address before dispatch whenever possible.

Once an order has been shipped, address changes may not be possible and may be subject to courier approval.

Additional shipping costs resulting from incorrect customer-provided information may be charged where permitted by applicable law.

11. Failed Delivery Attempts & Unclaimed Packages

Courier companies may attempt delivery more than once or hold a package at a local collection facility.

Customers are responsible for responding to courier delivery notifications and arranging collection when necessary.

Packages may be returned to the sender if:

  • Delivery attempts are unsuccessful.

  • The recipient cannot be contacted.

  • The address is incorrect or incomplete.

  • The package remains unclaimed.

  • Required customs documentation or charges are not completed.

If a package is returned due to customer-provided information or failure to collect it, additional shipping costs may apply before reshipment.

Any refunds or deductions will be handled in accordance with our Returns & Exchanges Policy and applicable law.

12. Shipping of Cowhide Rugs & Oversized Products

Cowhide rugs and other large home décor products may require special packaging to ensure safe transportation.

Folded Shipping

Most cowhide rugs are carefully folded for shipping to reduce package dimensions and transportation costs.

Temporary folds or creases may be visible upon delivery.

These generally relax naturally when the rug is laid flat.

To help reduce creases:

  • Lay the rug flat on a clean, dry surface.

  • Gently reverse-roll the affected area.

  • Place flat, evenly distributed weights over stubborn creases.

  • Allow time for the leather to settle naturally.

Avoid excessive heat, soaking, or direct ironing, as these may damage natural cowhide.

Rolled Shipping

Rolled shipping may be available for selected rug sizes or bulk orders.

Additional shipping charges may apply due to increased package dimensions.

Customers requiring rolled shipping should contact us before placing an order.

13. Multiple Items & Separate Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

This may occur when:

  • Products are stored at different fulfillment locations.

  • Items require different production timelines.

  • Package dimensions require separate shipping.

  • Certain products become available before others.

If an order is shipped in multiple packages, separate tracking numbers may be provided.

Receiving one package does not necessarily mean that the entire order has been delivered.

14. Wholesale & Bulk Order Shipping

LeatherON provides shipping solutions for wholesale, bulk, private-label, and dropshipping orders.

Shipping arrangements for wholesale orders may differ from standard retail orders.

Delivery timelines and shipping costs depend on:

  • Order quantity.

  • Manufacturing requirements.

  • Product dimensions and weight.

  • Destination country.

  • Courier or freight service.

  • Customs and import requirements.

Wholesale customers may contact us to discuss consolidated shipping, direct-to-customer fulfillment, and other available delivery arrangements.

Any special shipping terms agreed in writing for a wholesale order will take precedence over the general estimates in this policy.

15. Damaged Packages During Transit

If your package arrives visibly damaged, please photograph the external packaging and the affected products.

Contact our customer support team promptly with:

  • Your order number.

  • Photographs of the packaging.

  • Photographs of the damaged product.

  • A brief description of the issue.

We will review the information and work toward an appropriate resolution.

Depending on the circumstances, this may include a replacement, repair, exchange, or refund.

Customers' statutory rights concerning damaged or defective merchandise remain unaffected.

16. Delivery Confirmation

An order may be marked as delivered when the courier records successful delivery to the specified address or an authorized recipient.

If the courier confirms delivery but you cannot locate the package, please contact us.

We may request delivery confirmation, proof of delivery, or additional information from the courier.

Each reported delivery issue will be reviewed according to its circumstances and applicable consumer protection laws.

17. Changes to This Policy

LeatherON may update this Shipping & Delivery Policy to reflect changes in shipping services, fulfillment operations, courier arrangements, or legal requirements.

Any updates will be published on our website with a revised effective date.

Changes will not retroactively remove rights customers have already acquired under applicable law.

18. Contact Us

For shipping questions, delivery updates, tracking assistance, or international shipping inquiries, please contact our customer support team.

Business Name: LeatherON
Website: https://www.leatheron.ca
Warehouse Locations: Calgary, Alberta, Canada
Email: support@leatheron.ca
WhatsApp: + 1 647 801 5760

We appreciate your trust in LeatherON and thank you for shopping with us.